Case study - Feu Vert 
 

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How has Digital Learning enabled Feu Vert to train its employees all over its French car centres?

 

Overview

A major European player in car maintenance for over 45 years, Feu Vert specialises in the distribution of a wide range of technical services and car-related products through its 316 car centres. 

With the aim of developing a new, closer and more personalised relationship with their customers, in order to get to know them better, build their loyalty and simplify their mobility, the company has launched an ambitious programme to train and digitalise its centres and teams. The aim is to standardise the skills and sales pitches of employees in all European car centres in order to improve the customer experience.

In order to meet the requirements of highly technical jobs (new technologies), high staff turnover and the objective of quality (training is given to as many experts as possible and as quickly as possible), Feu Vert needs a flexible and adaptable e-learning solution.

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